Marketing & Training Coordinator | AURAK Ras Al Khaimah

Job Description

The American University of Ras Al Khaimah (AURAK) is seeking a highly organised, detail-oriented, and service-focused Marketing and Training Coordinator to support the Learning for Executive Advancement and Development (LEAD) unit.

The role supports the planning, promotion, coordination, delivery, and evaluation of training programmes and client-facing learning activities. The successful candidate will work closely with trainers, clients, internal departments, and external service providers to ensure that programmes are delivered professionally, on schedule, and in line with LEAD and AURAK quality standards.

Employer: American University of Ras Al Khaimah (AURAK)
Unit: Learning for Executive Advancement and Development (LEAD)
Location: Ras Al Khaimah, United Arab Emirates
Position: Marketing and Training Coordinator
Field: Training Coordination / Marketing / Client Engagement

Marketing and Training Coordinator – Position Overview

The successful candidate will support LEAD programmes from initial planning through delivery and post-programme evaluation.

The role combines:

• Training planning.
• Proposal preparation.
• Programme coordination.
• Training logistics.
• Participant management.
• Assessment and evaluation.
• Reporting.
• Marketing support.
• Client engagement.
• Event coordination.
• Administrative support.

The position requires strong organisational skills and the ability to manage multiple activities across different stages of programme delivery.

Training Planning and Programme Support

The Marketing and Training Coordinator will support the preparation and updating of:

• Annual training plans.
• Semester training plans.
• Client-specific training plans.
• Programme schedules.
• Programme calendars.

The role also includes preparing materials and documentation required for internal approvals or client submissions.

These may include:

• Training proposals.
• Programme outlines.
• Presentations.
• Participant information.
• Training materials.
• Supporting documentation.

Client and Programme Records

The successful candidate will maintain accurate information relating to:

• Clients.
• Training programmes.
• Participant records.
• Trainer information.
• Agreed actions.
• Programme requirements.
• Follow-up communications.

The role requires consistent and timely follow-up with clients and internal stakeholders.

Training Logistics

A major part of the position involves coordinating the operational requirements of training programmes.

Responsibilities include:

• Trainer scheduling.
• Venue coordination.
• Classroom arrangements.
• Equipment coordination.
• IT and AV requirements.
• Training materials.
• Catering.
• Transportation.
• Other programme logistics.

The successful candidate will help ensure that all requirements are in place before programme delivery begins.

Participant Registration and Communication

The Marketing and Training Coordinator will support participant administration from registration through programme completion.

Responsibilities include:

• Coordinating registrations.
• Preparing participant lists.
• Confirming attendance requirements.
• Communicating programme information.
• Providing instructions to participants.
• Coordinating communications with trainers.

Clear and timely communication is essential to successful programme delivery.

On-Site Training Coordination

The successful candidate will provide operational support during training delivery.

Responsibilities include:

• Ensuring programme readiness.
• Coordinating daily activities.
• Recording attendance.
• Monitoring operational requirements.
• Supporting trainers and participants.
• Identifying logistical issues.
• Resolving or escalating problems promptly.

The role therefore requires a proactive and service-oriented approach.

Assessment and Evaluation

The position supports the evaluation of training effectiveness.

Responsibilities include preparing and administering:

• Pre-training assessments.
• Post-training assessments.
• Participant feedback forms.

The coordinator will work with trainers and relevant stakeholders to ensure assessment and evaluation activities are completed accurately.

Programme Reporting

The successful candidate will compile and maintain programme information including:

• Attendance records.
• Assessment results.
• Participant feedback.
• Trainer feedback.
• Programme data.
• Supporting documentation.

The role also includes:

• Preparing certificates.
• Preparing end-of-programme reports.
• Maintaining accurate programme records.

Marketing and Promotional Support

The Marketing and Training Coordinator will support the promotion of LEAD programmes.

Responsibilities may include preparing or coordinating:

• Brochures.
• Flyers.
• Programme information.
• Presentations.
• Digital content.
• Promotional campaigns.

The role will work with relevant internal teams to support programme visibility and outreach.

Client Engagement and Outreach

The successful candidate will support engagement with a range of external stakeholders.

These may include:

• Government entities.
• Semi-government entities.
• Corporate clients.
• Private-sector organisations.
• Schools.
• Educational institutions.
• Industry partners.
• Community organisations.

Responsibilities include:

• Supporting client outreach.
• Coordinating engagement activities.
• Assisting with exhibitions.
• Supporting follow-up communications.
• Helping strengthen relationships with partners.

Records and Documentation

The role includes responsibility for maintaining organised electronic and physical records relating to:

• Training programmes.
• Participants.
• Trainers.
• Clients.
• Learning materials.
• Certificates.
• Evaluations.
• Correspondence.

Strong attention to detail is essential.

KPI and Administrative Support

The Marketing and Training Coordinator will support monitoring and reporting across LEAD operations.

Responsibilities include:

• Tracking programme KPIs.
• Monitoring operational requirements.
• Supporting purchase requests.
• Supporting invoice tracking.
• Preparing status updates.
• Preparing reports for the Director of LEAD.

Meetings, Workshops and Events

The successful candidate will also support:

• Programme-related meetings.
• Events.
• Workshops.
• LEAD activities.
• Client-facing sessions.

This includes coordination before, during, and after each activity.

Key Result Areas

The role is structured around five main Key Result Areas:

Key Result Area	Weight
Training Planning & Proposal Support	25%
Training Coordination & Logistics	30%
Assessment, Evaluation & Reporting	20%
Marketing & Client Engagement Support	15%
Administration, Records & Performance Support	10%

The largest single component is Training Coordination & Logistics, accounting for 30% of the role.

Essential Qualification

Applicants must hold a:

• Bachelor’s degree in Marketing, Business Administration, Education/Training Management, Communications, or a related field.

Desirable Qualifications

The following are desirable:

• Professional certification in marketing.
• Professional certification in training coordination.
• Project coordination certification.
• Event management certification.

Relevant Knowledge and Tools

Candidates should have practical knowledge of:

• Training coordination.
• Programme logistics.
• Client communication.
• Marketing support.

Experience with the following tools is desirable:

• CRM platforms.
• LMS platforms.
• Survey tools.
• Event-management systems.

Experience Requirements

Applicants must have:

• Two to three years of relevant professional experience.

Relevant areas include:

• Training coordination.
• Learning and Development.
• Marketing.
• Events.
• Education.
• Client services.

Candidates should also demonstrate experience coordinating training programmes from:

• Planning.
• Delivery.
• Evaluation.

Programme Administration Experience

Applicants should have experience preparing and managing:

• Participant records.
• Attendance.
• Assessments.
• Feedback.
• Certificates.
• Programme reports.

Preferred Experience

The following experience is desirable:

• Proposal support.
• Client follow-up.
• Marketing-material preparation.
• Event logistics.
• University environments.
• Training centres.
• Government learning environments.
• Corporate learning environments.
• UAE or GCC experience.

Required Skills and Competencies

Candidates should demonstrate:

• Strong planning skills.
• Strong coordination ability.
• Excellent organisation.
• Good time management.
• Excellent attention to detail.
• Ability to manage multiple programmes.
• Ability to manage competing deadlines.
• Strong written communication.
• Strong verbal communication.
• Professional client-service skills.
• Reporting skills.
• Presentation skills.
• Data-management ability.
• Problem-solving ability.
• Ability to work independently.
• Ability to collaborate effectively.

Microsoft Office and Digital Skills

Candidates should demonstrate good working knowledge of:

• Microsoft Excel.
• Microsoft Word.
• Microsoft PowerPoint.
• Microsoft Teams.

These tools may be used for programme administration, reporting, presentations, communication, and coordination.

Language Requirements

Applicants must be:

• Fluent in written and spoken English.

In addition:

• Arabic is preferred.

Internal Working Relationships

The successful candidate will work with:

• Director of LEAD Training and Development Center.
• LEAD Senior Officer and staff.
• Marketing and Communications.
• Procurement and Finance.
• Information Technology.
• Facilities.
• Deans.
• Directors.
• Managers.
• Programme Chairs.
• Faculty.
• Trainers.
• Staff.
• Students.

External Working Relationships

External stakeholders may include:

• Government entities.
• Semi-government entities.
• Corporate clients.
• Private-sector clients.
• Schools.
• Educational institutions.
• Training participants.
• External trainers.
• Consultants.
• Industry partners.
• Certification bodies.
• Vendors.
• Service providers.

Key Professional Behaviours

AURAK identifies the following behaviours as important for this position:

• Service excellence.
• Professional ethics and integrity.
• Problem-solving.
• Time management.
• Teamwork.

About the American University of Ras Al Khaimah

The American University of Ras Al Khaimah (AURAK) is an independent higher-education institution in the United Arab Emirates offering undergraduate and graduate education based on an American-style academic model.

According to the vacancy information, AURAK’s academic programmes are accredited by the relevant UAE higher-education authorities, and the University is also accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

AURAK promotes diversity, inclusion, and equal employment opportunity.

Working in Ras Al Khaimah

AURAK is located in Ras Al Khaimah, one of the northern Emirates of the UAE.

The Emirate offers a combination of:

• Beaches.
• Mountains.
• Desert landscapes.
• Historical sites.
• Outdoor recreation.
• Water sports.
• Hiking.
• Mountain activities.

Job Summary

Employer	American University of Ras Al Khaimah (AURAK)
Unit	Learning for Executive Advancement and Development (LEAD)
Location	Ras Al Khaimah, United Arab Emirates
Position	Marketing and Training Coordinator
Field	Training Coordination / Marketing / Client Engagement
Required Qualification	Bachelor’s degree in Marketing, Business Administration, Education/Training Management, Communications, or related field
Experience Requirement	Minimum 2–3 years of relevant experience
Core Responsibilities	Training planning, logistics, participant coordination, assessment, reporting, marketing and client engagement
Largest KRA	Training Coordination & Logistics – 30%
Preferred Tools	CRM, LMS, survey and event-management platforms
Core Software	Microsoft Excel, Word, PowerPoint and Teams
Preferred Experience	University, training centre, government or corporate learning environment in UAE/GCC
Language Requirement	Fluent English essential; Arabic preferred
Application Deadline	Not stated