Student Success Officer | University of Kalba

Job Description

The Student Success Officer position at the University of Kalba is a full-time administrative role focused on supporting students throughout their academic journey.

The successful candidate will provide guidance, follow-up, early intervention, and referral support to help improve academic progress, engagement, retention, and successful completion.

Employer: University of Kalba
Location: Kalba, Sharjah, United Arab Emirates
Position: Student Success Officer
Job Category: Administrative Jobs
Job Schedule: Full Time
Job Identification: 100187
Posting Date: September 9, 2026

Student Success Officer – Position Overview

The Student Success Officer supports the implementation of Student Success Center programmes and works directly with students who may require additional academic or personal support.

The role combines:

• Student guidance.
• Academic advising support.
• Early-alert follow-up.
• Case management.
• Referral coordination.
• Student engagement.
• Programme delivery.
• Data collection.
• Reporting.
• Student-success initiatives.

The successful candidate will also coordinate with academic and administrative units to ensure that students receive appropriate and timely support.

Student Guidance and Support

The Student Success Officer will:

• Provide guidance and support to students.
• Help students identify challenges that may affect academic success.
• Follow up with students showing signs of academic difficulty.
• Maintain regular communication with students.
• Encourage effective use of available University support services.

The role therefore requires strong communication, empathy, organisation, and follow-up skills.

Early-Alert and Intervention Support

A key part of the role involves supporting the University’s early-alert and intervention processes.

Responsibilities include:

• Following up with students who show declining academic performance.
• Implementing approved early-alert procedures.
• Supporting intervention processes.
• Developing individual student support plans.
• Monitoring student progress.
• Coordinating with relevant University units.
• Ensuring appropriate follow-up and case closure.

Student Referrals

The Student Success Officer will refer students to relevant services when needed.

These may include:

• Academic advising.
• Counseling.
• Learning resources.
• Career services.
• Other University support units.

The successful candidate will also monitor appointments, referrals, and subsequent actions.

Orientation and Transition Programmes

The role includes supporting programmes designed to help new students adjust successfully to university life.

The Student Success Officer may assist with:

• Orientation.
• Student transition initiatives.
• Student integration activities.
• Workshops.
• Skills-development programmes.
• Student-success activities.

The officer will also help organise Student Success Center events and encourage student participation.

Case Management and Follow-Up

The successful candidate will maintain accurate records relating to student cases and support activities.

Responsibilities include:

• Maintaining up-to-date case records.
• Monitoring student follow-up.
• Recording referrals.
• Tracking appointments.
• Monitoring intervention actions.
• Ensuring cases are appropriately closed according to established procedures.

Student confidentiality must be maintained throughout these processes.

Student Data and Reporting

The position includes basic data collection, analysis, and reporting responsibilities.

The Student Success Officer will:

• Collect student feedback.
• Maintain programme and activity data.
• Prepare periodic reports.
• Support student-success surveys.
• Contribute to student-satisfaction measurement.
• Help identify opportunities for service improvement.

These activities support evidence-based improvement of Student Success Center programmes.

Collaboration Across the University

The successful candidate will work closely with:

• Colleges.
• Faculty members.
• Academic units.
• Administrative departments.
• Student-support services.
• Student Success Center colleagues.

This coordination helps ensure that students requiring additional support receive appropriate follow-up.

Qualifications

Applicants must hold a Bachelor’s degree in one of the following areas:

• Higher Education Administration.
• Student Affairs.
• Psychology.
• Counseling.
• Management.
• A related field.

Additional qualifications or training in academic advising or student-support services are preferred.

Experience Requirements

Candidates should have:

• Two to four years of relevant experience in higher education, student affairs, academic advising, or student-support services.

Experience involving:

• Direct student engagement.
• Student programmes.
• Student-support initiatives.

is preferred.

Skills and Competencies

Applicants should demonstrate:

• Student communication skills.
• Guidance and advising skills.
• Student-service orientation.
• Follow-up and case-management ability.
• Organisation and time management.
• Teamwork.
• Problem solving.
• Basic data collection and analysis.
• Report writing.
• Familiarity with university information systems.
• Understanding of confidentiality requirements.

Candidates must also demonstrate proficiency in:

• Arabic
• English

Professional Development Recommendation

🎓 Recommended Course: Strategic Leadership and Management Specialization

Although this is not a management role, the position requires structured coordination, follow-up, problem solving, communication, programme support, and cross-functional collaboration.

The Strategic Leadership and Management Specialization from the University of Illinois Urbana-Champaign may therefore be useful for professionals seeking to strengthen their broader organisational and communication skills.

👉 Explore the Strategic Leadership and Management Specialization on Coursera

However, a course specifically in Academic Advising, Student Affairs, Student Success, Counseling, or Higher Education Student Support would be a stronger direct match for this vacancy.

Affiliate disclosure: Arab Academic Jobs may receive a commission if you enroll through this link, at no additional cost to you.

How to Apply

Interested candidates should apply through the University of Kalba’s official recruitment system.

Applicants should ensure that their application clearly demonstrates:

• Relevant higher-education experience.
• Student-facing support experience.
• Advising or guidance experience.
• Early-intervention or case-management experience.
• Data and reporting skills.
• Arabic and English proficiency.

Candidates should verify all vacancy information and application requirements through the official University of Kalba recruitment page before applying.