Officer – Leadership & Management Center | BIBF | Bahrain

Job Description

The role holder is responsible for providing ongoing support for assessment activities, analysis of the tests and reporting the results to both internal and external learners and stakeholders. The role holder will coordinate the collection, evaluation, and dissemination of all assessment tests offered by BIBF. In addition, the role holder will support the Centre with coordination of special projects as needed. 

Responsibilities

– Implement and supervise the administration of all assessment tests and special projects offered by BIBF.

– Comply with testing guidelines and legal requirements established for administration of the various testing and training programs in BIBF.

– Facilitate test administration; establish testing schedules; ensure integrity and quality of testing environment, including security of testing materials and test scores by monitoring test records, custody and return procedures of the tests.

– Score tests both by machine and/or by hand as appropriate; maintain computer and written records of test use and scores.

– Coordinate booking of rooms for the tests or training; communicate with the participants either by phone or email and ensure attendance.

– Administer the tests to participants in compliance with the guidelines and policies set by BIBF.

– Ensure accurate and error-free data entries; update results; write reports and deliver the results to the proper participants.

– Prepare and coordinate assessment proposals for clients as required.

– Manage assigned client accounts by responding to requests, following up on deliverables, and ensuring timely and accurate execution of assessment activities.

– Liaise with clients to understand their requirements and recommend appropriate assessment services that best meet their operational needs.

– Provide support to learners, participants and other departments at BIBF.

– Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.

– Adhere to organizational policies and procedures at all times as applicable to performing the role.

– Undertake any other responsibilities in the department, as directed by the Head of Department

Academic Qualification:

Bachelor’s/ Graduate degree in Business Administration / Psychology / Social Science / Management or relevant field 

Minimum Experience:

More than 1-3 years of experience in a similar or administrative role 

Skills:

– Interpersonal and communication skills
– Planning, organizational and time management skills
– Analytical and reporting skills
– Customer and Client management skills
– Multitasking skill Strong English and/or Arabic language skills (written and spoken)