innocentmaponga85

Support institutional and programme quality assurance through accreditation, re-accreditation, regulatory compliance and continuous improvement activities. Review programmes and prepare documentation for re-accreditation submissions to the Council on Higher Education (CHE). Coordinate responses to regulatory conditions, feedback and representations received from regulators. Manage CHE NLRD/data submissions and DHET annual regulatory reporting. Manage QCTO accreditation processes and support compliance with occupational qualification and assessment centre requirements. Coordinate SETA and QCTO verification processes, site visits and external verification activities. Support professional-body accreditation applications and maintain evidence required for quality assurance and regulatory review. Lead quality assurance control and compliance activities across academic administration, assessment, accreditation and verification processes. Support Project Coordinators, Facilitators, Assessors and Internal Moderators in meeting institutional and regulatory quality requirements. Track accreditation and re-accreditation cycles, including assessor and moderator registration requirements. Train junior staff on assessment, moderation and verification procedures. Maintain academic records and documentation required for institutional audits, accreditation processes and quality assurance activities. Support learner registration, results uploads and reporting processes on relevant SETA information systems. Provide guidance to students, academic staff and external stakeholders on academic policies, regulations, registration, progression and graduation requirements. Coordinate the end-to-end student admissions process, supporting applicant enquiries, admissions assessments, offers, registration, and enrolment in accordance with institutional policies and regulatory requirements. Collaborate with academic departments and admissions committees to ensure consistent application of admission policies and quality standards. Provide expert guidance to students, academic staff, and external stakeholders on institutional regulations, academic policies, registration procedures, progression requirements, and graduation processes. Verify academic transcripts, qualifications, and certification documentation to ensure accuracy, integrity, and compliance with institutional and regulatory requirements. Assist with the implementation and continuous improvement of academic administration processes to strengthen institutional quality assurance.

Moderate assessments to evaluate fairness, consistency, validity and reliability against prescribed assessment standards. Review assessment samples and evaluate the accuracy and reliability of assessor judgements. Identify assessment gaps, discrepancies and quality risks and recommend corrective actions. Prepare formal moderation reports documenting findings, recommendations and areas requiring improvement. Provide constructive feedback to assessors to strengthen assessment practice and quality. Promote consistency of assessment standards across assessors and programmes. Ensure assessment processes align with relevant Education and Training Quality Assurance (ETQA) and SETA requirements. Design and plan assessments aligned with learning outcomes, unit standards and qualifications. Assess learner evidence against prescribed competency standards using appropriate assessment methods. Maintain accurate assessment documentation and evidence supporting learner achievement decisions.

Managed the Training Assessment Centre and supported quality assurance and compliance across assessment and training operations. Project-managed learnerships and skills programmes from implementation through assessment and completion. Maintained quality management systems relating to learnerships and skills programmes. Managed assessment processes, learner progress, certification and Statements of Results in accordance with applicable SETA requirements. Prepared programmes and evidence for external moderation, verification and audit processes. Managed learner databases and monitored learner progress across regional projects. Conducted Training Needs Analysis and supported Workplace Skills Plan (WSP) and Annual Training Report (ATR) processes. Generated learner progress reports and SETA assessment reports. Managed learner certification processes and tracked certification and Statements of Results with relevant SETAs. Conducted pre-training assessments and provided learner support throughout learnership and skills programmes. Managed at-risk learner processes and coordinated interventions with learners, managers and clients. Provided onsite and remote support to learners, clients and project stakeholders. Responded to assessor-level queries and supported the consistent implementation of assessment and quality requirements.

Supported accreditation, monitoring and regulatory compliance processes with relevant SETAs, including preparation for accreditation and monitoring site visits. Coordinated stakeholder engagement with SETAs, the Department of Higher Education and Training (DHET), Department of Labour, employers, learners and other external stakeholders. Coordinated accreditation processes for constituent Assessors and Moderators. Facilitated training across various learning programmes and conducted training assessments, reviews and evaluations. Supported learner assessment and quality assurance processes. Reviewed and updated training materials and qualifications to maintain alignment with Quality Management System (QMS) requirements. Supported learner relationship management through learner support and coaching during and after training. Coordinated training activities and maintained training records and databases. Supported the administration and documentation required for training, accreditation and compliance activities.

Facilitated undergraduate tutorial sessions using collaborative learning methodologies. Provided academic and learner support to undergraduate students. Supported students in developing appropriate study and learning skills. Monitored student progress and escalated significant academic challenges to relevant lecturers. Identified recurring module-related challenges raised by students and communicated these to academic staff. Supported the management and delivery of the undergraduate tutorial cycle. Engaged with students, lecturers and faculty stakeholders to support effective teaching and learning.

Delivered industrial relations training to union members and employees on workplace rights, procedures and labour-relations matters. Represented and supported union members during Conciliation, Mediation and Arbitration (CCMA) processes. Participated in conciliations and arbitrations relating to workplace disputes. Supported annual wage and salary negotiations on behalf of union members. Assisted with disciplinary hearings and provided support in workplace disciplinary matters. Managed grievance and conflict-handling processes and supported members in resolving workplace disputes. Provided guidance and support to union members on employment-related workplace issues. Recruited and organized new union members and supported membership engagement activities. Maintained ongoing engagement with union members and supported the effective organization and servicing of membership.