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The role involves developing and implementing new system processes and procedures, including system analysis, design, modification, and recommendations. It also supports web server applications like ERP, Mersal, and the QAF portal. Hardware and software support, including installation, imaging, configuring, upgrading, maintaining, and troubleshooting all hardware and software types. Technical assistance is provided for incoming queries and issues related to computer systems, networks, software, and hardware. The role also involves troubleshooting and repairing equipment, developing access control and feedback processes, and enhancing work flow services under IT maintenance areas. Creating an information library team project, collaborating on mass production of PC desktop models, creating user accounts, performing password resets, and configuring security settings. The role also involves managing ITSM activities for the entire support team, reviewing, troubleshooting, and approving operational tickets based on ITSM. The role also involves replacing outdated hardware, creating images, and troubleshooting complex technical issues.

Microsoft Active Directory manages GPOs, DNS, users, admin privileges, and local settings. Symantec Endpoint Protection Manager protects against viruses, spyware, and malware. Technical support is provided for system implementation, while System Center Configuration Manager (SCCM) deploys updates and business applications. Remote technical support is provided for desktop, laptop, and printer computers. System monitoring, log issues, and database queries are resolved. The network configuration is configured and deployed for personnel access. Personnel supervision is provided, and daily backup operations are provided.

The role involves maintaining essential IT operations, including operating systems, security tools, applications, servers, networks, email systems, laptops, desktops, software, and hardware. It involves assisting with server setup, LAN/WAN, computer repair, network and virus protection, and system hardware and software installation. The role also involves providing daily operations support, assisting with computer problems, offering remote assistance, and conducting daily data backup operations.

The role involves maintaining technical support procedures and reports for the entire organization, monitoring system updates, providing system and computer support, and managing computer systems, networks, and printers. It also involves supervising personnel for data collection and encoding, installing and configuring hardware, and troubleshooting software or hardware issues.